Business Solutions to Achieve Prosperity and Growth
Areas of Expertise
Strategic business and information systems planning – working with senior management the business direction is articulated. Standard strategic planning tools and techniques are used to define the vision, mission, critical success factors, strategic market position, and goals. Since Information Technology is a key enabler for business success, developing the information systems plan that supports the business direction is a key component of strategic planning.
Business process management – designing business processes that allow an enterprise to be more agile is a competitive advantage and necessary before any major information systems are designed. Business process design achieves greater efficiency and effectiveness thereby reducing costs.
Workflow analysis – documenting workflows of the key activities is generally part of business process design but may be undertaken on a single process to identify issues with the goal of reducing costs and streamlining a specific workflow to eliminate bottlenecks.
Productivity improvement - investigating the activities associated with a product, department or job function to identify opportunities to improve productivity. Increasing worker productivity reduces costs, improves quality and improves employee satisfaction and overall performance.
Customer focused total quality programs – using appropriate quality tools and methods, existing quality efforts are updated or new quality programs implemented. The definition of quality begins with the customer. Quality programs that are cost effective and sustainable are implemented.
Customer relationship analysis and database design – effectively managing customer relationships is a competitive advantage and reduces sales and marketing costs. A customer relationship management database is requirement in business today.
Benchmarking – identifying best practices within the same industry or companies of similar size across industries assists management in measuring performance, assessing their overall positioning and identifying opportunities for improvement.
Technology assessments – an inventory of technology in the enterprise is compiled, high-level requirements are defined based on the strategic business plan and an assessment is made of the use of technology. Recommendations are made for more effective and efficient use of technology with investment alternatives.
Project management – a formal project management methodology is used to manage projects of all sizes from a few thousand dollars to multi-million dollar projects. The project typically involve business processes and information technology.
Web-based training – conversion of existing internal classroom training or the development of new courses specific to the business to web based access.
Training classes - conducting training classes on information technology, quality management, business operations and project management topics both web-based and classroom.
Business process management – designing business processes that allow an enterprise to be more agile is a competitive advantage and necessary before any major information systems are designed. Business process design achieves greater efficiency and effectiveness thereby reducing costs.
Workflow analysis – documenting workflows of the key activities is generally part of business process design but may be undertaken on a single process to identify issues with the goal of reducing costs and streamlining a specific workflow to eliminate bottlenecks.
Productivity improvement - investigating the activities associated with a product, department or job function to identify opportunities to improve productivity. Increasing worker productivity reduces costs, improves quality and improves employee satisfaction and overall performance.
Customer focused total quality programs – using appropriate quality tools and methods, existing quality efforts are updated or new quality programs implemented. The definition of quality begins with the customer. Quality programs that are cost effective and sustainable are implemented.
Customer relationship analysis and database design – effectively managing customer relationships is a competitive advantage and reduces sales and marketing costs. A customer relationship management database is requirement in business today.
Benchmarking – identifying best practices within the same industry or companies of similar size across industries assists management in measuring performance, assessing their overall positioning and identifying opportunities for improvement.
Technology assessments – an inventory of technology in the enterprise is compiled, high-level requirements are defined based on the strategic business plan and an assessment is made of the use of technology. Recommendations are made for more effective and efficient use of technology with investment alternatives.
Project management – a formal project management methodology is used to manage projects of all sizes from a few thousand dollars to multi-million dollar projects. The project typically involve business processes and information technology.
Web-based training – conversion of existing internal classroom training or the development of new courses specific to the business to web based access.
Training classes - conducting training classes on information technology, quality management, business operations and project management topics both web-based and classroom.


